We carried out a review of the data available to us about Baytree Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Baytree Court, you can give feedback on this service.
Baytree Court is residential care home providing personal care to up to 34 people. The service provides support to older people and people with dementia. At the time of our inspection there were 27 people using the service.
Baytree court accommodates people in one adapted building across two floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service had effective safeguarding, systems and policies in place and managed safeguarding concerns effectively and promptly. Lessons are learned and communicated to improve care.
Risk assessments were person centred and reviewed regularly. People were given choices and had as much control and independence as possible. Staff understood their responsibility to raise concerns and report incidents and near misses and felt supported to do so.
There was always enough competent staff on duty to care for people. Staffing levels were reviewed as people’s needs changed. Recruitment systems were robust and ensured the right staff were recruited to support people safely.
Staff had the right qualifications, competence and skills to carry out their role. All staff completed a comprehensive induction.
Medicines were managed safely. Medicines were stored correctly and disposed of safely.
Assessments of people’s needs were comprehensive, and outcomes were identified, care and support was regularly reviewed and updated. Appropriate referrals were made to make sure people’s needs were met. One professional told us “The staff and registered manager are very responsive, and people’s needs are always addressed.”
People had access to sufficient food and drink. The dining environment was pleasant and there were enough members of staff to provide personal support. One relative said “[Persons name] enjoys her food, she is very picky, but I have never heard her say a bad word about the food.”
People were treated with dignity, respect and kindness. Relationships with staff were positive and people felt supported by staff that care about them. People have as much choice and control of their lives as possible.
People were encouraged to access activities that were meaningful to them. People and their families were supported in a meaningful way and were encouraged to attend meetings to give feedback about the service.
The service was consistently well led and had a positive culture that was person centred, open, inclusive and empowering. Staff understood their role and responsibilities, were motivated and had confidence in the registered manager. Staff told us the registered manger was very approachable and fair.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 28 August 2020 and this is the first comprehensive inspection where we have rated all key questions.
The last rating for the service under the previous provider was good (published 17 September 2019.)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Baytree Court on our website at www.cqc.org.uk.
Baytree Court provides personal care and accommodation for up to 34 older people, including people who may be living with dementia, in one adapted building. At the time of our inspection 26 people were receiving a service.
People’s experience of using this service and what we found
People living at Baytree Court benefitted from safe and person-centred care, delivered by a team of skilled staff.
People were kept safe from abuse and avoidable harm and received their medicines on time and as prescribed. Staff were recruited safely and deployed throughout the home to meet people’s needs.
All areas were clean, tidy and there was sufficient cleaning taking place to keep people safe from the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and procedures in the service supported this practice.
The service was well run and staff were clear about their roles and responsibilities. The registered manager was a visible presence in the home and promoted an open, learning culture. People, staff, and relatives were encouraged to feedback and contribute to the ongoing development of the service.
An effective auditing process was in place to monitor the quality and safety of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good (published 17 September 2019).
Why we inspected
This was a planned inspection based on the date the provider was registered with CQC. This report only covers our findings in relation to the Key Questions Safe and Well-led.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
• All visitors had to wear appropriate personal protective equipment (PPE), have their temperature checked, complete a health declaration form and NHS Track and Trace information prior to entering the home.
• Due to current government guidelines, not all professionals were accessing the service, for example hairdresser and podiatrist. However, the provider included the professionals in the homes testing schedule to ensure everyone who worked in the service was safe to do so.
• The provider was fully aware of all current best practice guidance. This had been communicated to people, their families and staff as and when updates occurred. Regular supervisions were arranged for staff to ask any questions and ensure they understood changes in guidance.
Further information is in the findings below.