We carried out a review of the data available to us about Lumiere Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lumiere Care, you can give feedback on this service.
People’s experience of using this service and what we found
People and their relatives provided positive feedback about the service. Their comments included, “Absolutely brilliant,” “I haven't even considered another provider” and “I am lucky to have them - they are really good.”
The registered manager had systems and processes in place to protect people from the risk of abuse. Potential risks to people had been identified, assessed and managed for their safety. Staff understood what to report and how. Staff had clear strategies and guidance to enable them to support people living with dementia. There were sufficient appropriate staff employed to provide the level of care people commissioned. Processes were in place to ensure people received their medicines safely and any potential risks were discussed and managed with them. Processes were in place to manage risks arising from the COVID-19 pandemic.
Staff assessed people’s needs and their care was planned with them. People were referred to health care professionals for assessment and guidance as required. Staff had the skills and knowledge required for their role. People were supported to ensure they ate and drank sufficient for their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with kindness, respect and compassion. They upheld their privacy and dignity during the provision of their care. People were supported to express their views and staff involved them in decisions about their care.
People’s care was planned with them and was responsive to changes in their needs and preferences. Staff had supported people at the end of their life. People and their relatives had regular contact with the registered manager and felt able to raise any issues.
The registered manager who was also the provider promoted a positive culture, aimed at achieving good outcomes for people. They understood their legal responsibilities and the challenges of their role. Staff worked with professionals to ensure people’s needs were met. People and staff were engaged and involved with the service. Processes were in place to enable monitoring and review of the quality of the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.