We carried out a review of the data available to us about Home Instead Senior Care Stoke Newington on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Senior Care Stoke Newington, you can give feedback on this service.
Home Instead Senior Care Stoke Newington is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 6 people receiving personal care from the service.
People’s experience of using this service and what we found
People using the service and relatives told us people were safe and they trusted the care staff. We have made a recommendation about confidentiality to ensure the provider always understands when to share personal information with relatives. Staff knew how to report any concerns in order to safeguard people from potential abuse.
People had person-centred care plans with information about their preferences and plans to mitigate the health risks they faced. Staff knew how to keep people safe in an emergency.
The provider managed people’s medicines safely and kept people safe from the risk of the spread of infection.
There were enough staff to meet people’s needs and staff were well trained to understand their role. Staff knew people well and were friendly and caring. Staff supported people to eat and drink and have access to healthcare so people got the right support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was an open culture at the service. People using the service, relatives and staff knew how to raise concerns if they needed to and felt concerns would be acted upon. There was good management at the service and they communicated well with people and staff. The provider had effective systems in place to monitor the care provided and drive forward improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 August 2020 and this is the first inspection.
Why we inspected
We inspected the service in line with our inspection schedule in order to give the service a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.