The Care Quality Commission
  • Doctor
  • Independent doctor

skin Watford

Overall: Good read more about inspection ratings

34 The Avenue, Watford, Hertfordshire, WD17 4NS (01256) 637808

Provided and run by:
Lasercare Clinics (Harrogate) Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about skin Watford on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about skin Watford, you can give feedback on this service.

16 December 2021

During a routine inspection

This service is rated as Good overall.

This service was registered by the CQC on 20 October 2020 and this is the first time that it has been inspected and rated.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Sk:n – Watford, 34 The Avenue, Watford, Hertfordshire, WD17 4NS on 16 December 2021 as part of our inspection programme.

Sk:n - Watford is registered under the Health and Social Care Act 2008 to provide the following regulated activities:

  • Diagnostic and screening procedures.
  • Surgical procedures.
  • Treatment of disease, disorder or injury.

This service provides independent cosmetic services, offering a mix of regulated skin treatments as well as other non-regulated aesthetic treatments. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in and of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We only inspected and reported on the services which are within the scope of registration with the CQC.

The clinic manager is the registered manager and there is another registered manager who visits the clinic several times per month and is always available for advice or support if needed. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Due to the current pandemic we were unable to obtain comments from patients via our normal process of asking the provider to place comment cards within the service location. However, we saw from internal surveys and reviews on social media that patients were consistently positive about the service, describing staff as professional, kind, polite, non-judgemental and caring. Patients also commented on the clinic being well maintained and clean. We did not speak with patients on the day, as there were none attending for regulated activities.

Our key findings were:

  • The service had safety systems and processes in place to keep people safe. There were systems to identify, monitor and manage risks and to learn from incidents.
  • There were regular reviews of the effectiveness of treatments, services, and procedures to ensure care and treatment was delivered in line with evidence-based guidelines.
  • Staff treated patients with compassion, respect and kindness and involved them in decisions about their care.
  • There was a clear strategy and vision for the service. The leadership and governance arrangements promoted good quality care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care