We carried out a review of the data available to us about Oldfield House Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oldfield House Residential Care Home, you can give feedback on this service.
Oldfield House Residential Care Home is a residential care home providing accommodation and personal care to up to 18 people in one adapted building. The service provides support to older people and those with dementia. At the time of our inspection there were 18 people using the service.
People’s experience of using this service and what we found
People living at the home told us they felt safe. Staff were recruited safely and there were enough staff to meet people’s needs. Staff knew how to raise and escalate safeguarding concerns and medicines were managed safely. Appropriate health and safety checks had been carried out and accidents and incidents were being monitored frequently.
Staff had completed training that was specific to the needs of the people who used the service. There was a development plan in place to improve the home. Improvements had already begun and were observed during the inspection. Staff supported people to meet their nutritional needs effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives spoke positively about the staff approach. Staff demonstrated compassion and patience when supporting people. People were treated as individuals and choice and consent were promoted. People were supported in a way that maintained their independence, dignity and privacy.
Care records were person centred and people received care that was specific to their needs. People were actively involved in activities both at the home and in the local community. Concerns and complaints at the home were being managed effectively and staff were knowledgeable about end of life care.
People who used the service and staff members spoke positively about the management team and culture at the home. Governance systems were in place to check the quality of care delivery and make improvements where necessary. People were engaged in providing feedback about their care and adjustments were made to suit people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 August 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We had received concerns which alleged staff were not following social distancing guidelines and were not using personal protective equipment (PPE) properly. We saw some images on a social media platform where staff were seen to be closer than recommended by government guidelines. Not all staff in the photographs were wearing face masks. We discussed this with the manager and sought assurances about the homes infection prevention and control practices.
The manager explained some staff had removed their masks for the photograph and replaced them straight after. The manager accepted staff had not followed safe social distancing guidelines and again said this had been for the purposes of the photograph.
We observed during the inspection some staff did not have their masks on properly. We noted this was when they were walking down the corridors and not when in close contact with people living in the home.
We made a recommendation that the manager reinforces the provider's infection prevention and control policies and procedures with staff to support them to understand and follow effective infection prevention and control practice which reflects current government guidance.