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  • Homecare service

45 Gildridge Road

Overall: Good read more about inspection ratings

Suite 9, Compass House, 45 Gildredge Road, Eastbourne, BN21 4RY (01323) 646009

Provided and run by:
Quality Healthcare Agency Limited

All Inspections

28 June 2022

During a routine inspection

About the service

45 Gildridge Road is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, care was being provided to nine people.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was mainly providing care and support to people who were in receipt of palliative and end of life care.

People’s experience of using this service and what we found

People told us they felt safe and were able to contact the agency if they had any concerns. Staff told us they could also report any concerns with the knowledge that action would be taken. People were supported by regular staff, who arrived at a time that suited them and who stayed for the allocated call time. Those who needed support with medicines told us this was managed well. They said staff always asked if they needed pain relief and checked with them later to see if it had been effective.

Staff were recruited safely and received an induction and opportunities for regular training to ensure they could meet people’s needs. Staff told us they received regular supervision and they valued this. As the service was small the registered manager and care coordinator regularly provided care and led and supported the staff team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and systems in the service supported this practice.

People and their relatives were involved in their care and support. Care plans provided staff with

information about how people preferred to be supported and people told us staff listened to them and provided care in line with their wishes. People and their relatives described staff as, kind, caring and obliging.

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Records were kept up to date to ensure staff had the information they needed, including when people’s needs changed. Staff spoke positively about the management of the service, the open culture and the support they received. A staff member told us, “I am very happy and looked after well.”

People, their relatives and staff spoke highly of the registered manager. The agency had systems to carry our regular auditing. Surveys had been carried out to seek people’s views on how they could improve. The registered manager had developed positive relationships with professionals who worked with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 September 2020 and operated for a short period but then became dormant until 10 March 2022.

Why we inspected

This was the first inspection of a newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.