AAMEVOL CARE NORTHAMPTONSHIRE

Visiting Angels Northamptonshire is a domiciliary care service. The service provides care and support to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection five people were receiving support with personal care.

People’s experience of using this service and what we found

Everyone we spoke with about the service were consistently complimentary about the care provided, and the quality of the service. A family member told us. “We’re very satisfied with the service we get. I don’t think we could do any better. The service is excellent in every way.” People and their family members said they had or would recommend the service to others. When asked why, a person told us. “Everyone who works for the service, both in the office and care staff do an excellent job, they’re all kind, efficient and caring. The service is 100% reliable, which is reassuring.”

Systems and processes were in place to support people’s safety. People were supported by staff who had undergone a robust recruitment process. There were sufficient staff to meet people’s needs and people and family members spoke of the reliability of the service. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control and followed government guidance related to COVID-19.

People’s needs were assessed and kept under review. People and family members contributed to the assessment process. People’s health care needs were documented. Staff had the required experience, knowledge and training to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke of the kind and caring approach of staff and the supportive relationships that had developed through having a small team of staff caring for them. People’s told us they were actively involved in decisions about their care, and that their views were respected by staff.

People were involved in the development and reviewing of their care and support. A person-centred approach to care meant people received a tailored support package, provided by staff who supported them to maintain their independence. People’s care records were electronically stored and were accessible to people, including their family members. Family members spoke positively about the records kept by staff.

Staff spoke of their appreciation in the leadership and management of the service. People had regular contact with the registered manager and director, who responded to queries or concerns promptly. People’s views were regularly sought about the quality of the care they received. The providers systems and processes monitored the quality of the service being provided, and information which included positive feedback and areas for improvement were shared with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 August 2020 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.