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Inspection Summary

Overall summary & rating


Updated 15 July 2021

About the service

Eastbourne Grange is a residential care home providing personal care for older people, some of whom were living with dementia. The service can support up to 25 people and at the time of the inspection there were 14 people living at the home.

People’s experience of using this service and what we found

People told us they felt safe and were protected from harm and abuse. Similarly, relatives spoke of their confidence in the service, knowing that their loved ones were safe. A relative said, “It’s so reassuring to know how well she is looked after and that they are safe.” Staff had been trained in safeguarding and risk management and were able to tell us the actions they would take if needed. Care plans contained bespoke risk assessments that were regularly updated and easy to access and understand. The storage, provision, disposal and recording of people’s medicines was completed safely. Accidents and incidents had been reported and recorded and audits completed by the manager ensured that any lessons learned were acted on and shared with all staff. Staff had been recruited safely and we saw staff rotas that confirmed there were enough staff on duty every shift. Safety checks and reviews had been completed on fire, gas and electrical equipment.

The manager at the service had been in place for six months at the time of the inspection and had created a positive culture at the service where all people and staff had their views listened to and acted upon. Everyone spoke highly of the manager. The manager maintained oversight of the service through a thorough system of monthly audits and was quick to identify any issues and share any learning. The manager was open and honest throughout the inspection and although no formal meetings had taken place recently, there were many opportunities for people and staff to raise concerns if needed. The service had strong working relationships with other health and social care professionals.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 18 March 2020).

Why we inspected

This inspection was prompted by our data insight analysis which assesses potential risks at services. We received concerns in relation to the safe provision of care at the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eastbourne Grange on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 July 2021

The service was safe.

Details are in our safe findings below.



Updated 15 July 2021



Updated 15 July 2021



Updated 15 July 2021



Updated 15 July 2021

The service was well-led.

Details are in our well-led findings below.