Advance Home Help and Support Services Limited is a domiciliary care agency providing care and support to older people ln their own homes. At the time of our inspection there were seven people using the service. People’s experience of using this service and what we found
The provider did not have a manager registered with the Care Quality Commission. However, a candidate had been identified and the process had been started to apply for registration. People's care had not been negatively impacted upon, the manager applying to register had been in post since the agency started trading. People knew the manager and had no concerns.
People felt safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people’s health, safety and well-being were assessed and support was arranged to remove or reduce the risks. People were supported by staff who had been safely recruited.
People’s medicines were managed safely. Staff received training and their competency was checked to help ensure they were properly skilled to safely administer medicines. Staff had received training in infection control practices and personal protective equipment was provided for them. The management team took the right action following any incidents and any learning from accidents or incidents was shared with staff.
Before care delivery started, the management team confirmed they could meet peoples’ needs. Staff received training and support to enable them to provide safe and effective care. Staff and management knew people well and quickly identified when people’s needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the kind and caring nature of the staff and management. People received consistent care from a small team of staff who they knew well. People knew about their care plans and decided what care and support they needed. People said they would be confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support they received.
The management team was committed to providing a high standard of care to the people they supported as well as the staff team and understood their responsibilities under the Duty of Candour. People, their relatives and staff spoke highly of the management team and said they were always available and supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.