We carried out a review of the data available to us about Spring Hall Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Spring Hall Medical Practice, you can give feedback on this service.
We undertook an announced targeted assessment of the responsive key question at Spring Hall Medical Practice on 30 January 2024.
We have rated the responsive key question as requires improvement as feedback from several sources indicates that people who use the service are not always able to access care and treatment in a timely way. Although we saw that the provider was addressing the access challenges through various measures, and some improvements have been noted, this has not yet been fully reflected in the National GP Patient Survey, NHS patient feedback platforms and some feedback gathered during the assessment process. Therefore, the rating of requires improvement has been given as ratings depend on evidence of impact and must reflect the lived experience that people were reporting at the time of assessment.
As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection in June 2022 and the overall rating of the service will remain good.
Safe – Not inspected, rating of Good carried forward from previous inspection
Effective - Not inspected, rating of Good carried forward from previous inspection
Caring - Not inspected, rating of Good carried forward from previous inspection
Responsive – Requires Improvement
Well-led - Not inspected, rating of Good carried forward from previous inspection
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Spring Hall Medical Practice on our website at www.cqc.org.uk.
Why we carried out this inspection
We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.
We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people.
Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.
How we carried out the inspection
This assessment was carried out remotely. It did not include a site visit. The process included:
Our findings
We based our judgement of the responsive key question on a combination of:
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care
We carried out an announced comprehensive inspection at Spring Hall Group Practice on 20 and 21 June 2022. Overall, the practice is rated as Good.
Safe - Good
Effective - Good
Caring - Good
Responsive - Good
Well-led - Good
Following our previous inspection on 21 June 2018, the practice was rated Good overall and for all key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Spring Hall Group Practice on our website at www.cqc.org.uk
Why we carried out this inspection:
This inspection was a comprehensive inspection as part of our continuing regulatory function.
How we carried out the inspection/review
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
Our findings
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as Good overall
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care