1 September 2021
During a routine inspection
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People said they were well cared for and safely supported with their needs. Examples of comments made by people and relatives included, “They are pleasant and caring,” “They help me walk and put me in the chair. They go one each side and I haven’t fallen yet” and “They know how I like things done because I tell them.”
Several people said some staff sometimes spoke to each other in their first language. People said they did not want to be rude to these staff but found this made them feel uncomfortable as they did not know what was being said. The registered manager was given this feedback and they said they had already been made aware of this matter and were addressing it.
People felt safe with the staff who supported them with their care needs. Staff were guided to keep people safe by current risk assessments showing how to reduce risks for each person they supported. The staff had an up to date understanding of safeguarding. This meant they were aware of what to do to keep people safe if they thought they were vulnerable to abuse.
There was a system to monitor and learn after accidents and incidents had taken place. People’s medicines were managed safely. Staff knew how to reduce the spread of infection.
People were protected from the risks from unsafe staff. This was because recruitment and selection processes were in place to employ suitable staff. There were enough staff deployed to provide care and support to people that was safe and met their needs.
Regular training for staff was in place. This meant staff were effectively trained to ensure they were fully competent in their work.
Quality monitoring systems and processes were in place and were effective. These were used to review feedback and to check care delivery, staff performance and training. For example, the time taken for each visit was monitored to ensure people’s needs were fully met.
People were assisted to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service assisted this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service.
Why we inspected
This service was registered with us on 3 August 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Clarity Homecare on our website at www.cqc.org.uk.