We carried out a review of the data available to us about Olam Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Olam Care Services Ltd, you can give feedback on this service.
Olam Care Services is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 16 people.
People’s experience of using this service and what we found
People spoke positively about the care and support provided by the service. People said they received care from a consistent staff team who were caring, knowledgeable and competent. Their comments included, “I can’t ask for better. I have no complaints. They give good care.” and “It really is very good, they help me a lot. They check that I am doing ok.”
People were protected from the risk of harm and abuse. Staff had the knowledge and confidence to identify safeguarding concerns and knew how to act on them to keep people safe.
Care records reflected people’s needs. Risks to people’s health had been assessed and plans were in place to mitigate these risks. Care plans and risk assessments were reviewed regularly to ensure guidance remained current and relevant to the person’s needs.
There were systems in place to manage medicines safely. People were supported to access healthcare services and maintain a healthy diet. The service worked alongside other health and social care professionals to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality monitoring and assurance systems were in place to ensure the registered manager had oversight of the service. Regular audits were undertaken, and actions followed up. There were processes in place for reviewing and investigating accidents, incidents and safeguarding to ensure lessons were learned and these were shared with staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 12 November 2021).
Why we inspected
This inspection was carried out to follow up on action we recommended the provider to take at the last inspection. At our last inspection we recommended the provider undertook a review of people's care and support records to ensure they were reflective of people's needs and risks, and that care records provided staff with clear guidance. We recommended the provider also reviewed their quality monitoring and assurance systems. At this inspection we found the provider had acted on our recommendations and had made improvements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Olam Care Services Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Olam Care Services is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection the service was providing personal care support to seven people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with the service and that they received care that met their needs. However, some care records were not always reflective of this. We have made a recommendation the provider undertakes a review of all people’s care records to ensure they are reflective of the care people need.
Risks to people’s health had not consistently been assessed. Where there were changes, risk assessments had not been reviewed which could lead to people being exposed to avoidable harm. We have made a recommendation the provider undertakes a review of the risks to people’s health and ensure records clearly evidence this.
Quality assurance systems required strengthening to ensure they monitored and reviewed that where people’s needs or level of risk had changed, care records were reflective of this to provide staff with clear guidance on how manage those needs. We have made a recommendation the provider reviews their quality monitoring systems.
Staffing levels were sufficient to meet the current level of people’s needs. Staff were aware of their responsibilities to safeguard people. Recruitment processes were in place to ensure only appropriate staff were employed to work with vulnerable people. Staff had received training for their role and had ongoing support and supervision. People were supported by staff who could communicate effectively with them.
People were supported with their medicines in a safe way and told us they received them as prescribed. People were supported by staff to eat and drink enough to maintain a healthy lifestyle. Where necessary staff referred people to their GP, and other medical professionals to make sure people were supported to remain well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their families told us they were involved in the decisions made about the care they received.
People were involved in their care planning as far as possible. People and their relatives were encouraged to provide feedback about the service which was used to monitor quality and drive improvements.
Staff supported people in a friendly and respectful way. People and their relatives were complimentary about the staff and their caring attitude. People were encouraged to be as independent as possible. People received care which was centred around not only their needs, but also their wishes and choices. People told us their staff were allocated to meet their preferences and requirements.
The management team were committed to providing good quality, person centred care. Where things went wrong, they were passionate about learning lessons to make the necessary improvements to the service people received and to prevent re-occurrences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/09/2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.