Riverside View Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. A staff member told us, “I love my work, helping and assisting people. I feel quite good at the end of my shift knowing I have done my best by everyone. If I can make one person smile, I am happy.”

People and relatives told us staff treat people with respect and supported them in a dignified manner. A relative told us, “They (Staff) are kind and treat [Person] with respect.”

Staff treated colleagues from other organisations with kindness and respect. A health professional commented, “I have never noticed any untoward behaviour from the staff and feel they do give the residents the respect they deserve, and they deliver their care as kindly and compassionately as they can, providing dignity. I have observed them talking calmly and giving reassurance to residents who are confused or anxious.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were in control of their care, support and how they lived their lives. Staff encouraged people to be as independent as possible whilst remaining safe.

People were supported to spend time with their families and enjoyed activities both in the local community and their home. A person told us, “I think there’s enough to do, I’m quite active.

They (activities staff) encourage me.” A relative commented, “The lady who does the activities is very positive, quite an outward going person and is always doing things. They were going out to play darts and I was swept along with it. They are planning a fun run now. They (Staff) do encourage [Person] (to join in with activities).”

A health professional said, “The atmosphere in here used to be so flat. But since then, I usually visit about 10 or 11 o'clock and there always seems to be something going on, whether it be singalongs or playing games. The atmosphere is always more colourful and upbeat now.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.