Updated 6 November 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave notice of the inspection as we needed to be sure the provider or registered manager would be in the office to support the inspection. We also needed to arrange to speak with people and relatives and for documents to be sent to us.
Inspection activity started on 9 September 2021 and ended on the 5 October 2021. We visited the office location on 9 September 2021.
What we did before the inspection
We reviewed the information we had received about the service and sought feedback from professionals who work with the service. The provider sent us a completed provider information return prior to this inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, the office administrator and the nurse specialist.
We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We were unable to seek people’s views due to their complex health needs, but we spoke with both their relatives who were actively involved in the care they received from Aspire Care (SW) Bristol. We contacted all care staff and managed to gain views from five care staff including the registered manager and the nurse specialist. We gained feedback from four health professionals regarding the care people received.
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.