Loving Angels Care (West and North Northamptonshire)

Updated 20 May 2025

Date of assessment: 4 June to 25 June 2025. The service is a domiciliary care agency providing personal care to people in their own homes. At the time of the assessment there were 305 people using the service.

We carried out this assessment in response to concerns raised regarding the service, specifically related to medicines administration, moving and handling practices and missed care calls. At the last inspection of this service in May 2022 we found the provider was in breach of the legal regulations in relation to safe care and treatment and good governance. During this assessment we found the provider had made significant improvements and was no longer in breach of these regulations.

We spoke with over 15 members of staff including the management team and care staff. We spoke with 19 people and their relatives who use the services of Loving Angels Care (West and North Northamptonshire). Care plans were personalised and contained good quality information and instructions that enabled staff to support people safely.

People were treated with kindness and compassion. Staff sought people’s consent before providing care and encouraged people to maintain their independence.

People and their relatives had been involved in developing their care plans.

Staff knew how to seek medical assistance in emergencies and kept people’s families informed. However, we found they were not always confident to do so, and the registered manager had addressed this.

Staff completed inductions, relevant training and competency checks were carried out.

The service had systems and process in place to monitor aspects of the service. However, we identified some issues which the registered manager was responsive to and made changes accordingly. The service had two registered managers, and one nominated individual all were responsive during the assessment.

Updated 20 May 2025

During the assessment we spoke with 17 people who used the service. People were supported to live safely and comfortably in their own homes. People we spoke with were mainly positive about the quality of their care. They felt safe and were happy with the care they received. People felt there was enough staff to support them, and they were treated with respect and dignity and felt they could raise concerns. People told us they were consulted when planning and agreeing how their care and support should be provided. People received their planned care at regular times and most of the time from regular care staff. Feedback from people and their relatives about the service and staff was mainly positive. One person told us “All have been outstanding of care” and “Not experienced anything bad” and “They are efficient, and they don’t rush”. However, another told us “There have been new carers; one didn’t know how to handle the walker or how to work the brakes on it. There are a few bits of equipment, a handling belt and a walker; the regular carers know how to use them properly.”