Our current view of the service
Updated
22 April 2026
We carried out this announced, on-site inspection on 3 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The Field End Dental Clinic is in the London Borough of Hillingdon and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice via a portable ramp and car parking spaces available, including dedicated parking for disabled people, at the practice.
The practice had 6 treatment rooms. At the time of our inspection, there was a total of 18 staff, of which there were 7 dentists, 7 dental nurses, 3 dental hygienists and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, one of whom was the principal dentist, 2 dental nurses, and the receptionist.
People's experience of the service
Updated
22 April 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice.
Comments included:
“The receptionist to the dentist are all amazing, kind and give good service and good advice. They genuinely want to help, and I would highly recommend this place.”
“All staff are very respectful. I never feel rushed.”
“We always receive a great service, feel that we are listened to and given good advice relating to our visits. I would happily recommend them to others.”
“Friendly and professional staff. Always a good service.”
Patients commented positively about the standards of cleanliness. “Very good service, clean practice and friendly staff.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.