9 June 2015
During a routine inspection
This focussed inspection took place on June 9 2015 and was announced. We informed the provider one day in advance of our visit that we would be inspecting. This was to ensure there was somebody at the location to facilitate our inspection. This focussed inspection took place to look into concerns raised by local authority commissioning teams around safeguarding, appropriate training for staff and that care plans for people were not personalised.
The service is a domiciliary care service that provides support with personal care to people living in their own homes. At the time of our inspection the service was providing care to 22 adults and 16 children.
There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff did not always have the most appropriate information to meet people’s current care needs because the provider did not ensure care records were person-centred and reflected people’s personal preferences. The care plans were not personalised as they did not state the name of the person receiving care and gave no personal preferences, methods of communication, guidance and interests to support staff to provide personalised care.
Systems were in place to help ensure people were safe. Staff had undertaken training about safeguarding adults and had a good understanding of their responsibilities with regard to this. Risk assessments were in place which provided information about how to support people in a safe manner.
Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs. People and their relatives said that the service responded to any concerns or complaints.
We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we asked the provider to take at the back of the full version of this report.