Courtlands Care Home

Updated 16 September 2026

Our view of the service

About the service

Courtlands Care Home is a residential home providing accommodation for up to 35 people. At the time of the visit, 32 people were living at the service.

Support was delivered across two floors. There were well maintained communal gardens around the building, which were accessible for people.

Who the service is for

The service supports older people including people living with dementia and people with physical health needs.

We carried out this assessment on 24 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

There were enough staff to support people in line with their needs and preferences. Call bells were answered and we observed staff responding to people’s requests. People told us they felt safe living at the home, relatives and professionals spoke positively about the care and support provided.

Staff monitored people’s health and escalated any concerns appropriately. Residents were supported to access other healthcare agencies when needed.

Staff were recruited safely and completed an induction before starting work. Ongoing training and competency checks helped ensure they had the appropriate skills and knowledge to carry out their roles.

Staff understood and respected people’s individual health and social needs. Care plans were in place and covered key areas of people’s needs and risks. Reviews were regularly carried out.

Medicines were managed safely across the home, with good audits and systems in place and effective involvement from GPs and other health professionals.

Staff told us they were well supported by the registered manager. Regular staff meetings and bespoke workshops with dementia liaison nurse supported the development of a positive shared culture within the service.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.

The environment was clean, well maintained with exceptional outside space for residents to access which was maintained by an ex-member of staff. There were clear walkways and a wide variety of colourful plants, people were encouraged and supported to access the safe outside space. Appropriate safety measures were completed, and equipment was in good order.

Updated 16 September 2026

There was a strong emphasis on activities at Courtlands Care Home. During our visit we observed residents engaging with a singalong with the ‘Forget Me Not Chorus’ and later they had live entertainment in the lounge. Activities were planned 3 times a day, 7 days a week, activities were also planned for one-to-one time for people who were unable to attend or not wanting to attend group events. People appeared engaged and at ease in communal areas. One relative told us, “They are very good at keeping people occupied, though my relative might not want always to engage, there is lots to stimulate people here.” Throughout the day we observed staff chatting and interacting with residents and generally created a friendly and entertaining environment.

The provider put on an accessible social activity with a scenic minibus outing and later asked the residents about their experience. The positive responses, the individual suggestions and the three later bookings showed an active listening cycle.

People and their relatives described staff as caring, friendly and patient. One resident told us, “We’re like a big family, you get quite close to the staff, there is lots of interaction.”

People and relatives told us they felt safe and staff responded to any requests for support. Staff were described as ‘very good and fantastic, never rushed’, Comments included; “The people (staff) make it here, every single one, painter, cleaner, all the staff just get on with it.” Another said, “When we had [relative] at home, we were afraid to leave them on their own. Since being at the Care Home, I believe with the security, caring staff and 24-hour vigilance, [relative] is completely safe there” and “Relatives wishes are documented and well respected. Their views count and are implemented.”

Mealtimes were observed to be well organised and responsive. People were offered choice and alternatives, one person told us, “I like the food, there is plenty of choice and the home-made cakes and sausage rolls are always good.” A relative told us, “Relative finds the food good, is a vegetarian, but likes fish chips, always enough variety, if [relative] wants anything they just need to ask and it’s no problem, will always be given.”

People had a positive experience of care, supported by kind staff who knew them well and responded to their needs in a compassionate and person‑centred way. A relative told us, “They handled the discharge medicines really well and if we want to know anything we can ask and can call relative or the home at any time and speak. The phone is always answered quickly when we call and never been seen as a problem.”