Updated 5 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
This consisted of one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses a residential care service.
Service and service type
Glebe Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Glebe Court is temporarily based at Morton House and is due to relocate to its original location in September 2019.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection visit was unannounced.
What we did
Before the inspection, we looked at information we held about the service including notifications sent to us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with six people using the service and three relatives. We spoke with the registered manager, an administrator, activities co-ordinator and three members of care staff. We looked at four care records and related medicine administration records (MAR). We looked at four staff records and other documents relating to the management of the service. We also completed general observations of the service.
After the inspection
We continued to seek clarification from the provider to validate evidence found in relation to people’s care and support and information related to the management of the service. We received feedback from a health and social care professional.