The Care Quality Commission
  • Hospice service

Lewis-Manning Hospice Care

Overall: Outstanding read more about inspection ratings

56 Longfleet Road, Poole, Dorset, BH15 2JD (01202) 708470

Provided and run by:
Lewis-Manning Hospice Care

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

We carried out an inspection of Lewis-Manning Hospice Care on 8, 16 and 22 April 2026.

Lewis-Manning Hospice Care is an independent charity which provides community based care to people facing a life-limiting illness. Services aim to support people to live well through their illness, increase physical and social wellbeing and reduce pressures on families, carers and NHS services. They support people and their families in their own homes, virtually and at their hubs across Bournemouth, Poole and East Dorset.

Lewis-Manning Hospice Care is registered with CQC to provide personal care and treatment of disease, disorder or injury. As the service was not providing personal care to people in their own homes at the time of our visit, we focused on parts of the service which provided treatment. This included clinics for people experiencing lymphoedema and breathlessness and how they interact with other service provision within the organisation.

We inspected all quality statements across safe, effective, caring, responsive and well led key questions.

We spoke with 9 patients and discussed 5 patient records with staff. We spoke with 13 staff which included nurses, health care assistants, physiotherapists, occupational therapists, administrators and senior leaders.

We found that patients received care that kept them safe and ensured their rights were upheld. The hospice took action to protect people from harm and ensured learning from incidents was used to make improvements.

Care was planned in a way that met people’s needs and promoted a personalised approach. There were clear procedures for managing referrals and staff communicated effectively with patients and other services to ensure people’s needs were met. Staff received excellent specialist training and support to deliver good care and enable patients to live well and plan for their future.

Patients were treated with kindness, compassion and dignity and their choices were respected. Staff ensured care was holistic, met patients’ preferences and promoted their independence. They were sensitive to patients’ personal circumstances and worked with patients to improve their quality of life in a way that was meaningful to them. Staff listened carefully to patients’ views and feedback, involving them in service development to ensure support was designed in a way that met their needs.

Leaders communicated a clear direction for the service and governance processes provided oversight of performance and risks. The service collaborated effectively with other agencies and actively sought new partnerships and creative ways of working to raise awareness in the community, address inequalities and share learning.

We rated the service as outstanding.
 

22 November 2022

During a routine inspection

We carried out a comprehensive inspection of Lewis-Manning Hospice Care, as part of our inspection programme. We inspected all our key questions: safe, effective, caring, responsive and well led.

This is the first inspection of this service at their new location since they re-located in July 2020. They were inspected at their previous location in 2016. They were rated as good.

Before the inspection we reviewed information, we had about the provider, including information we had received and intelligence available.

Our rating of this location stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed patients and kept good care records.
  • Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information. Key services were available 5 days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and some did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • Although the clinics operated for 4 days a week, safety checks on the emergency resuscitation trolley were only carried out once a week.
  • Clinic staff were not always aware of the patient’s wishes regarding resuscitation if they became unwell during an appointment.
  • Patients were not aware of how to make a formal complaint.
  • The Statement of Purpose did not list all the satellite clinics provided across East Dorset.
  • Not all staff had provided a full detailed employment history.