We carried out a review of the data available to us about Kayoski Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kayoski Care Ltd, you can give feedback on this service.
Kayoski Care is a home care service providing support and personal care to people in their own homes. At the time of our inspection there were three people receiving personal care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The registered manager carried out regular visits to people that used the service which assessed the quality of the care provided to people. They also regularly visited or telephoned people and their relatives about whether they were happy with the care. However, not all these or other relevant checks were recorded in sufficient detail to ensure an effective quality assurance process was in place.
Staff and relatives told us the registered manager was approachable and easy to contact.
There were sufficient numbers of care staff on shift with the correct skills and knowledge to keep people safe. We have made a recommendation about recruitment processes. Staff understood the various types of abuse and knew who to report any concerns to. At the time of our inspection people were able to take their own medicines or had support from family members. We have made a recommendation about strengthening information within the care plans in relation to potential risks to people and staff.
Staff respected people’s choices and took their preferences into account when providing support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Training records for staff showed that essential training, covering a variety of topics, had been undertaken including induction training. Staff were valued and received the necessary support and guidance to provide a person centred and flexible service.
People's care needs were initially assessed before they started to use the service and care plans were completed prior to support commencing. Feedback from people and relatives was positive about people’s care and support.
People told us they knew who to contact the service if they had a concern or complaint.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 22 July 2020 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.