Background to this inspection
Updated
7 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
This inspection took place on 19 March 2021 and was announced.
Updated
7 April 2021
About the service:
Willan House provides accommodation, care and support for up to 20 people who experience physical disabilities and those who live with dementia.
There were 13 people living at the service at the time of the inspection.
People’s experience of using this service:
• People received safe and effective services.
• People were protected against abuse and discrimination and their rights were upheld.
• People were supported to have choice and control over their lives and were encouraged to maintain their independence.
• People were treated with kindness and respect. They were encouraged to express their views and opinions and staff respected their choices and the decisions people made.
• There were enough staff who had the right knowledge and skills to meet people’s needs in a person centred way.
• There was an open and inclusive culture within the service. People who lived there, relatives and staff had a say in how the service was run.
• Governance systems ensured any shortfalls in the services provided were identified quickly and addressed in a timely manner.
Rating at last inspection:
Good (report published July 2016)
Why we inspected:
This was a planned inspection based on the rating at the last inspection. The service remained rated good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.