May's Homecare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed and planned for. People and their relatives where appropriate were involved in the care planning process. A care needs assessment had been carried out before people received care from the service.

Staff and management routinely reviewed people’s care to help ensure they received the right support as and when they needed it.

People’s relatives told us they thought people’s needs were met and their choices were respected and acted on.

Care records showed people’s needs were regularly assessed and changes to their care and treatment plans were made where required to help ensure good outcomes. Staff told us identified changes were communicated to the management team and care plans were updated to reflect the change.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider ensured people were told about current good practice relevant to their care and were involved in how this was reflected in their care plans. People’s nutrition and hydration needs were met in line with current guidance.

The provider used a digital care planning system to manage care plans and roster staff. Care plans were developed for each identified care need and staff had guidance on how to meet those needs.

The provider worked well across teams and services to support people. Where appropriate, professionals were involved in the people’s health, care and support.

Staff had access to people’s care and support plans to understand people’s needs and deliver their care. People were supported to live a healthy life, and senior staff understood the importance of sharing information in a timely manner. Staff told us communication within the service was effective and various systems were in place for the staff team to share information appropriately.

Meetings were held for staff and was an opportunity for staff to share information about the running of the service and people’s individual needs. A member of staff said, “I feel able to speak openly with the manager. Communication is very good. The information I need is passed on to me.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. A system was in place to help monitor people’s health and well-being. Staff recorded their visits and the support they provided. Management used these notes to help monitor people’s progress.

Staff were knowledgeable about people’s health and care needs. Where people required assistance with food and drink, guidance was in place, including for those with special dietary requirements.

The provider routinely monitored people’s care and treatment to continuously improve it. Care plans included information about how people wanted to be supported to achieve their outcomes. Daily notes enabled staff to monitor people and help staff respond to people’s changing needs promptly to help promote positive outcomes.

Management audited and checked records and liaised with staff to ensure appropriate action was taken when monitoring and responding to people’s needs.

The provider undertook quality assurance through telephone monitoring, home visits and surveys. This helped to manage risks and reduce the risk of poor outcomes to people.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff were aware of the importance of seeking people’s consent before each individual care task and the actions they would take if a person lacked the capacity to make decisions about their care. A member of staff told us, “I make sure I speak to clients. I ask what they want. Communication is very important.”

No concerns were raised by people or their relatives in relation to staff seeking consent.