May's Homecare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us staff were kind, respectful and caring. They said that staff treated people with dignity and were respectful whilst in people’s homes. A person said, “They look after me as if I were their[family member].”A relative told us, “I can hear her chatting and laughing.[My family member] gets on well with their carers.”

People felt comfortable in presence of care staff. People received care from a consistent regular team of care staff that they were familiar with.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us staff understood their needs and provided care in a way which was personalised to them.

Staff had a good knowledge of people’s individual preferences and routines. They understood the importance of adapting their approach when supporting different people. This helped to ensure the care they provided was tailored to the individual they were supporting.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s independence levels were recorded in their care plans, so staff knew where they needed assistance. This helped ensure staff had the information they needed to help meet people's needs.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider had a good knowledge of recognising when people’s needs changed and understood their responsibilities in reporting concerns to senior staff.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff we spoke with told us they felt supported and valued by their colleagues and management. A member of staff said, “I have worked at other places, but this is the best place I have worked. It is a well organised agency.”

Management had an open-door policy. Staff were encouraged to speak up and raise concerns openly.

Staff were regularly consulted for their feedback through methods such as questionnaires, staff meetings and staff supervision processes.