We carried out a review of the data available to us about Personalised 4 Autism on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Personalised 4 Autism, you can give feedback on this service.
At the last inspection in September 2015, the service was rated Good. At this inspection we found the service remained Good. At the time of our inspection the provider was operating from Suite 409 KG Business Centre, Kingsfield Way, Dallington, NN5 7QS and had submitted a statutory notification to change their registered location address accordingly.
People could be assured that they would be supported by sufficient numbers of staff that had been subject to robust recruitment procedures. People were protected from the risk of harm by staff that knew them well.
Staff had received the training; support and on-going supervision that they needed to work effectively in their role. People were supported to maintain good health and to have a balanced diet.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff consistently treated people with dignity and respect and involved them in decisions about their care and support. People had detailed plans of care in place that were reflective of their support needs. These plans of care provided guidance to staff and supported them in providing consistently personalised care and support.
There was a visible and approachable management team in place. The provider and senior management team worked well together and promoted a person centred culture that was shared by the staff providing people’s care. There was a strong system of quality assurance overseen by the provider that was effective at ensuring people consistently received the care they needed.
Further information is in the detailed findings below.
This unannounced inspection took place on 3 & 4 September 2015. This domiciliary care service is registered to provide personal care support to people living in their own homes. At the time of the inspection the service supported 22 people with learning disabilities and people on the autistic spectrum. The service offered 24 hour support care, domiciliary care support and outreach support.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they felt safe in their own home. Staff understood the need to protect people from harm and abuse and knew what action they should take if they had any concerns. Staffing levels ensured that people received the support they required at the times they needed. We observed that on the day of our inspection there were sufficient staff to meet the needs of the people they were supporting. The recruitment practice involved people who used the services and their family members and protected people from being cared for by staff that were unsuitable to work at the home.
Care records contained risk assessments and risk management plans to protect people from identified risks and help to keep them safe but also enabling positive risk taking. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.
People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.
Staff were highly skilled and people were involved in delivering training to new recruits. All new staff completed the Care Certificate which is based on best practice and all staff completed a self-assessment of their learning and development needs to identify any gaps in knowledge.
People were actively involved in decision about their care and support needs There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). People felt safe and there were clear lines of reporting safeguarding concerns to appropriate agencies and staff were knowledgeable about safeguarding adults.
Care plans were written in a person centred approach and focussed on empowering people, people having choices and taking ownership for decisions and people being in control of their life. They detailed how people wished to be supported and people were fully involved in making decisions about their care. People participated in a range of activities both in the home and in the community and received the support they needed to help them do this. People were able to choose where they spent their time and what they did.
People had excellent relationships with the staff that supported them. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary. The manager was accessible and made monthly visits to people using the service to monitor the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.
The manager and the directors of the service were passionate about people receiving person centred care and people and staff being involved and included in decisions about the future.
The provider offered recruitment services to support people with care and support needs to gain paid employment.