31 July 2023
During a routine inspection
Not everyone who used the service received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s support was planned and delivered in a way that ensured their safety and welfare. Assessments of people’s needs, and associated risks had been considered in the care planning process.
There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed.
There were systems in place to ensure people were safeguarded from harm. People were protected as infection control processes were in place. The provider had learnt lessons from incidents to improve the service. People’s medicines were given by staff who had received training to do so.
The registered manager enabled staff to develop their skills to provide good quality care. People were supported with meals and drinks to maintain their well-being. Staff worked well with people, their families and professionals to enable people to live as well as possible in their own homes.
People’s care was personalised around their needs and preferences. Staff reviewed and adapted support as people’s needs changed. End of life care was discussed as part of the assessment.
The registered manager had systems in place to monitor the service, measure outcomes for people and make improvements where needed. Staff felt well supported by the provider and involved in the development of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 22 July 2020 but was dormant until 19 October 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.