Aesthetically You

This service is rated as Good overall.

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led – Good

We carried out an announced comprehensive inspection at Aesthetically You as part of our inspection programme. The service has not been previously inspected.

Aesthetically You is registered with CQC to provide surgical procedures and treatment of disease, disorder or injury. At the time of the inspection treatments being provided that required CQC registration included surgical thread lifts and Botox to treat medical conditions such as hyperhidrosis (excessive sweating). Aesthetically You also provided a range of non-surgical cosmetic interventions, for example anti-ageing injections and dermal fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services

The service has one clinician conducting regulated activity, this person is also the registered provider. The individual provider is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Safeguarding systems, processes and practices were developed, implemented and communicated to staff.
• The provider conducted safety risk assessments and staff recruitment arrangements were safe.
• There was a system for recording and acting on significant events. Staff understood their duty to raise concerns and report incidents and near misses.
• The provider assessed needs and delivered care in line with relevant and current evidence-based guidance and standards such as the National Institute for Health and Care Excellence (NICE) best practice guidelines.
• Staff had the skills, knowledge and experience to carry out their roles.
• Patients were treated with respect and staff were kind, caring and involved them in decisions about their care. Staff treated patients with kindness, respect and compassion.
• Patients were able to access care and treatment from the clinic within an appropriate timescale for their needs. The service organised and delivered services to meet patients’ needs. It took account of patient needs and preferences.
• There was a complaints procedure in place and information on how to complain was readily available. The service took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
• The service demonstrated a culture which focused on the needs of patients and a commitment to driving improvement.
• The provider was knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges and were addressing them.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.
• The service had good facilities and was well equipped to treat patients and meet their needs.
• The service had systems in place to collect and analyse feedback from patients.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care