• Doctor
  • Independent doctor

Rippon Medical Services

Overall: Outstanding read more about inspection ratings

2 Spinners Yard, Fisher Street, Carlisle, CA3 8RE (01228) 521014

Provided and run by:
Rippon Medical Services Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Rippon Medical Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Rippon Medical Services, you can give feedback on this service.

30 July 2021

During a routine inspection

This service is rated as Outstanding overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Outstanding

Are services responsive? – Good

Are services well-led? – Outstanding

We carried out an announced comprehensive inspection at Rippon Medical Services as part of our inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Therefore, we did not inspect or report on these services.

Our key findings were:

  • There were comprehensive systems to keep people safe, which took account of current best practice to ensure that care was delivered safely;
  • The service was highly proactive in empowering patients, and supporting them to manage their own health and maximise their independence;
  • Staff displayed an understanding and non-judgmental attitude to all patients;
  • The service responded to patient feedback and their needs and improved their services;
  • Access to care was timely;
  • Leaders had the capacity and skills to deliver high-quality, sustainable care;
  • There was a focus on continuous learning and improvement.

We saw the following outstanding practice:

  • There was a demonstrated commitment to best practice performance and risk management systems and processes. Leaders were dedicated to reducing risk and protecting patients from harm, for example there were only two staff employed by the service but there were still arrangements for planning and monitoring the number and mix of staff needed and policies and procedures in place in the event that more staff were hired. The service had made the decision to appoint an external consultant to ensure the service was as safe as it could be.
  • The refurbishment of the clinical suite had been carried out to ensure that effective infection prevention and control was at the forefront of the design. The most recent minor surgery audit in July 2021 showed that out of 240 patients undergoing minor surgical procedures at the service in the past 12 months, only two had a subsequent infection of the wound site which required treatment with antibiotics; a incidence rate of 0.83% and therefore lower than the 5% target rate suggested by the National Institute of Health and Clinical Excellence (NICE).
  • Feedback from people who used the service, those who were close to them, and stakeholders was consistently positive about the way staff treated people. Since June 2020 the service had received 279 reviews on a secure platform which could only be used by verified patients of the service. Of these, 274 people (98%) gave the service five stars out of five. The lowest score given was four stars out of five. The service employed an external consultant to randomly observe consultations (with the patient’s permission) to ensure that customer service was of a high standard. The consultant also completed an independent satisfaction survey with patients and found 100% of patients surveyed said they were treated with courtesy and respect and felt listened to.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care