We carried out a review of the data available to us about Cornerstone Authentic Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cornerstone Authentic Care Ltd, you can give feedback on this service.
Centenary Business Centre is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, older people, people living with dementia, people living with physical disabilities and people living with sensory disabilities. At the time of our inspection the service was supporting three people. Each person was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s needs were assessed before they started using the service. Assessment and care planning included input from people’s relatives so as to ensure personalised information and support needs were shared.
Risks were identified and basic risk management included in people’s plans of care. People received care and support from consistent staff who knew them very well and how to protect them from risks of harm or injury.
Relatives felt their loved one was safe with staff who had received training in protecting people from abuse. Staff had been recruited in a safe way and checks undertaken to ensure their suitability.
Staff had completed training and had the skills they needed before carrying out care calls on their own. Staff demonstrated a passion for dementia care and treating the person as an individual.
The provider’s service was small, and their intention was to grow their business slowly. Quality checks were undertaken on individual records and no shortfalls were identified. Plans were in place for the registered manager to further develop quality monitoring systems of audit as the business developed and more people were supported by the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Relatives told us they were very happy with the care and support their loved one received from caring, kind and compassionate staff. Staff promoted people’s privacy, dignity and independence.
There had been no missed or late care calls. Relatives had no complaints about any aspect of the service and felt any issue they might have in the future could be raised by them to the registered manager.
Rating at last inspection
This service was registered with us on 15 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection of this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.