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Shauna Health Care Service Solutions Limited

Overall: Good

Regus Oxford Point, 19 Oxford Road, Bournemouth, BH8 8GS (01202) 016735

Provided and run by:
Shauna Health Care Service Solutions Limited

Latest inspection summary

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Background to this inspection

Updated 28 April 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because we wanted to ensure the registered manager would be available to speak with us.

Inspection activity started on 8 April 2021 and ended on 12 April 2021. We visited the office location on 8 April 2021.

What we did before the inspection

We reviewed information we had received about the service since they registered with us. We reviewed feedback from the local authority who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and eight relatives about their experience of the care provided. We spoke with six members of staff including the registered manager, a senior carer and support workers.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at risk assessments, training and quality assurance records. We spoke with three health and social care professionals who regularly liaise with the service. We considered their feedback when making our judgements in this report.

Overall inspection


Updated 28 April 2021

About the service

Shauna Health Care Service Solutions Limited is a domiciliary care service which provides support to older people and younger adults some of whom have a physical disability, sensory impairment or dementia. At the time of the inspection 21 people were being supported with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff understood their responsibility to wear Personal Protective Equipment (PPE) when supporting people to keep them safe and comply with government guidance.

People were supported by staff who had received safeguarding training and demonstrated a good understanding of how to keep people safe from harm or abuse. Risks in people’s lives were assessed and managed with their involvement.

The service had a recruitment and selection process that helped reduce the risk of unsuitable staff supporting people. Staff had an induction and an ongoing programme of training which helped them meet people’s individual needs. The service understood the importance of keeping people healthy by timely contact with health professionals.

Staff asked for people’s consent before offering to support them. Where people lacked capacity to make particular decisions, they were supported by staff who were trained and worked in line with the principles of the Mental Capacity Act 2005.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were always kind, caring and respectful. They enjoyed their company and felt listened to. Relatives described the positive contribution staff had made to their family member’s quality of life.

Staff had been trained to support people who required end of life care. Relatives and professionals spoke positively about the sensitive and supportive approach provided at this time.

Staff told us they got on well with colleagues and enjoyed working for the service. They all felt very well supported by the manager who encouraged feedback and provided opportunities for professional development. A range of audits were undertaken to help maintain the quality of the service and identify where improvements could be made.

The service had established and maintained good working relationships with other agencies and was working with system partners to support people’s successful discharge from hospital.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22/07/2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about infection prevention and control, moving and repositioning and end of life care. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe, Effective and Responsive sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.