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Shauna Health Care Service Solutions Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 28 April 2021

About the service

Shauna Health Care Service Solutions Limited is a domiciliary care service which provides support to older people and younger adults some of whom have a physical disability, sensory impairment or dementia. At the time of the inspection 21 people were being supported with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff understood their responsibility to wear Personal Protective Equipment (PPE) when supporting people to keep them safe and comply with government guidance.

People were supported by staff who had received safeguarding training and demonstrated a good understanding of how to keep people safe from harm or abuse. Risks in people’s lives were assessed and managed with their involvement.

The service had a recruitment and selection process that helped reduce the risk of unsuitable staff supporting people. Staff had an induction and an ongoing programme of training which helped them meet people’s individual needs. The service understood the importance of keeping people healthy by timely contact with health professionals.

Staff asked for people’s consent before offering to support them. Where people lacked capacity to make particular decisions, they were supported by staff who were trained and worked in line with the principles of the Mental Capacity Act 2005.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were always kind, caring and respectful. They enjoyed their company and felt listened to. Relatives described the positive contribution staff had made to their family member’s quality of life.

Staff had been trained to support people who required end of life care. Relatives and professionals spoke positively about the sensitive and supportive approach provided at this time.

Staff told us they got on well with colleagues and enjoyed working for the service. They all felt very well supported by the manager who encouraged feedback and provided opportunities for professional development. A range of audits were undertaken to help maintain the quality of the service and identify where improvements could be made.

The service had established and maintained good working relationships with other agencies and was working with system partners to support people’s successful discharge from hospital.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22/07/2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about infection prevention and control, moving and repositioning and end of life care. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe, Effective and Responsive sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 April 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 April 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 April 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 April 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 April 2021

The service was well-led.

Details are in our well-led findings below.