Our current view of the service
Updated
1 April 2026
Date of Assessment: 08 April to 16 April 2026. This service is a residential care home for older and younger adults with sensory impairment, physical disabilities, and for adults with a learning disability and autistic people. We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People received safe care and support. Learning from incidents informed practice, positive risk‑taking was encouraged, and safeguarding arrangements worked well. The environment was safe and well maintained, staffing levels met people’s needs, and staff were well trained, supported and safely recruited. Medicines and infection prevention were managed effectively, with strong partnership working supporting the delivery of safe care.
People received the right care through effective assessment, planning and review of their needs. Staff had the skills and knowledge to meet people’s support needs and worked well with professionals from health and social care. Records were clear and accurate, communication was effective, and consent and legal safeguards were applied correctly.
People received the right support, with a strong focus on independence and individuality. Care reflected people’s rights, abilities, life experiences, protected characteristics and personal goals. Staff actively supported skill‑building, confidence and choice, enabling people to live more independently at home and within their community.
The service was responsive and flexible, shaped around individual needs and aspirations. People had equitable access to services, information was provided in accessible formats, and communication needs were met. Creative approaches were used to reduced barriers and supported inclusion, continuity of care and future planning.
The service demonstrated the right culture through strong leadership, shared values and inclusive practice. Leaders promoted learning, reflection and improvement. Governance systems were effective and sustainable, supporting innovation, equality and the delivery of positive outcomes for people.
People's experience of the service
Updated
1 April 2026
People described care which felt safe, supportive and enabling. People appeared comfortable and were treated with dignity and respect. Relatives spoke positively about safety, communication and responsiveness and expressed confidence in the staff team. One relative said, “The care is excellent, ever since [person] has moved there, all I can say is that it's excellent.”
Relatives highlighted clear communication and effective monitoring of health needs. They spoke about positive changes in people’s skills, confidence and quality of life. One relative said, “Staff always keep me in the loop, we have really good relationship.”
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Observations showed staff working compassionately and respectfully, involving people in decisions and supporting active lifestyles within the community. Families and professionals remained closely involved in people’s care, contributing to positive experiences and improved outcomes.
People and relatives consistently described a highly person‑centred service focused on empowerment and independence. Relatives shared examples of people being encouraged with daily living skills and progress towards their personal ambitions. Observations reflected positive, enabling interactions, celebration of people’s achievements and respect for choice, supporting confidence and personal growth.
Relatives spoke about regular updates and a flexible approach from staff. One relative told us, “If I ever need to change a contact visit, or a date because I have issues myself, they [the provider] are so accommodating, nothing is too much trouble.” Observations showed staff consulting people about everyday decisions, using personalised communication methods. Activities reflected individual interests, beliefs and goals.
Relatives expressed confidence in the registered manager and the staff team. One relative said, “The registered manager has been there a long time. We all have trust in [the registered manager]. They know everyone so well and make sure people live their best lives.” Relatives and people felt listened to, involved in the service and were clear about how to raise concerns if needed.