Our current view of the service
Updated
31 July 2025
We carried out this announced on-site inspection on 24 April 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Walsall and provides NHS and private dental care and treatment for adults and children.
The practice had 1 treatment room. At the time of our inspection, there was a total of 3 staff, of which there were 1 dentist and 2 trainee dental nurses who also covered reception duties. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of the service
Updated
31 July 2025
On the day of our inspection, we reviewed patient feedback routinely collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I rang to see if they were taking new patients. I was offered a cancellation later on the same morning. I was seen on time and examined. I then had a filling done later on the same day. So, all sorted in 7 hours. The dentist, and her assistant, were extremely personable, efficient, and competent. I couldn't be happier with the service and treatment I received.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.