We carried out a review of the data available to us about Emma Way Associates on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Emma Way Associates, you can give feedback on this service.
Emma Way Associates is a case management service, designing tailored care packages and supporting the provision of personal care to people. The service provides support to people who have sustained a life changing injury such as orthopaedic, spinal cord or brain injury. This service is commissioned directly by lawyers and at times, directly by individuals to support people rebuild their life and address all their therapy, care, equipment, housing and transport needs. The service also support people through litigation processes to aid a successful outcome.
At the time of our inspection there were three people using the service who received support with regulated activities.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care. Staff had required support and guidance to recognise and respond to risks associated with people’s care and wellbeing. There were systems within the service to safeguard people from avoidable harm and abuse.
Staff were employed directly by people who received care. Emma Way Associates provided support with the recruitment and on-going training and support of staff. Staff were skilled and experienced to meet the individual needs of people. They worked collaboratively with health and care professionals to ensure people’s health needs were met promptly and consistently.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain their independence. The systems within the service promoted their rights and choices and ensured they were treated with respect.
Each individual’s care and support was tailored to their needs. They directed their own care and were supported to follow the interests and meet their desired outcomes.
The service was well-led. The registered manager provided support and guidance to case managers. People had easy access to managers. They told us managers were proactive and promptly took action in response to their feedback or request. There were systems in place to monitor and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 06 August 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.