We carried out a review of the data available to us about Willow Gardens Residential and Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Willow Gardens Residential and Nursing Home, you can give feedback on this service.
Willow Gardens Residential and Nursing Home is a residential care home providing nursing and personal care to 36 people aged 65 and over at the time of the inspection. The service is registered to support up to 46 people over 2 floors.
People’s experience of using this service and what we found
People were supported by kind and caring staff who treated people as individuals and with dignity and respect. The provider had robust recruitment systems to ensure staff were safely recruited. Staff spoke knowledgeably about the systems in place to safeguard people from abuse.
People told us they felt safe. Risks to them were identified and managed. Where required people were safely supported with their medicines needs. Infection control measures were in place to prevent cross infection. Staff wore appropriate PPE and the home was clean throughout. Visiting was safe and followed current guidance.
The support required by people with health and nutritional needs was identified and provided. People told us the chef was happy to cook other food if they did not like something on the menu.
People received care and support which was personalised and responsive to their needs. People’s choices regarding their care and how they were supported were respected, and there were enough staff to support this. Care plans were kept up to date to reflect any changes in people’s needs and wishes. People and family members knew how to complain, and they were confident about complaining if they needed to. Complaints were used to improve the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management of the home promoted a person-centred service. There was an open and transparent culture and good partnership working with others. The quality and safety of the service was monitored through regular checks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 July 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 12 March 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice:
• Staff were wearing the required personal protective equipment (PPE), donning and doffing PPE correctly and disposing of used PPE safely and in line with the relevant national guidance.
• A testing programme was in place to frequently test staff and people living at the home.
• The environment was clean and hygienic. Cleaning schedules were in place and cleaning was frequently carried out throughout the day.
• The home had built a screened and heated self-contained external pod to enable family and friends to safely visit people living at the home.
Further information is in the detailed findings below.