Peel Gardens Residential and Nursing Home

Peel Gardens Residential and Nursing Home provides personal care and nursing care for up to 45 older people and people living with dementia. At the time of the inspection 31 people were living at the home.

People’s experience of using this service and what we found

A system for staff recruitment was in place and we confirmed all checks had been completed prior to staff starting work at the home. The building was clean and hygienic, and staff were seen to wear appropriate personal protective equipment (PPE). There were sufficient care and nursing staff to meet people’s care and support needs. People’s safety was at the centre of care delivery. A relative said, “It’s a lovely home with very good staff that are always around if you need them.” Risks were assessed and carefully monitored to ensure individuals safety. People received their medicines safely by qualified trained nurses.

There was a programme of staff training and regular updates were documented for staff to attend courses on site with the in-house training staff. People’s care records contained social hobbies and likes and dislikes in food choices. People received support with their healthcare and nutritional needs. Comments from people were positive about the quality and choice of meals provided and included, “Very good food and plenty of it.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed staff spent time with people and comments found staff to be caring and treated people with respect and dignity. A relative said, “I come most days and find the staff caring and willing to sit and chat with people and not feel rushed.”

Activities were varied, staff had worked hard with people to provide meaningful social activities to provide stimulation and exercise. A new activities Co Ordinator had recently been employed at the home and was taking up their position imminently. There was a complaints process which people and relatives were aware of and they had information about the procedure to follow.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 20 July 2020 and this is the first inspection.

Why we inspected

This was a planned first inspection based on their registration

Follow Up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

We found the following examples of good practice:

Staff wore appropriate personal protective equipment (PPE) to ensure people were protected as much as possible from the risk of cross infection. There was a large quantity of PPE in stock. PPE and hand sanitisation points were located throughout the home. Staff had received training on how to put on and take off PPE safely. Enhanced cleaning was being completed throughout the day, to ensure the home remained clean and the risk of cross infection was reduced.

There were clear processes in place for visitors to the service. They were screened for Covid 19 symptoms on arrival and were required to wear appropriate PPE and maintain social distancing during their visit. Due to the national lockdown, only essential visitors, such as health professionals, were allowed to enter the home at the time of our inspection. The provider was supporting people to stay in contact with family and friends through regular video calls and telephone calls.

Further information is in the detailed findings below.