We carried out a review of the data available to us about Healing Touch Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Healing Touch Care Limited, you can give feedback on this service.
Healing Touch Care Limited is a domiciliary care service providing personal care to people living in their own homes. The service provides both a visiting care service but also live in care. The service provides support to people living with dementia and older and younger adults with physical disabilities. Currently everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 9 people receiving personal care.
People’s experience of using this service and what we found
We found some shortfalls in recruitment practices and we have made a recommendation about this. Staff understood how to protect people from abuse and people lived as safely as possible because staff assessed, monitored and managed risks. The service had enough staff to ensure people received a reliable and consistent service that met their needs. Medicines were managed safely. Staff used personal protective equipment effectively and safely. The service managed incidents affecting people’s safety well.
Care plans had been co-produced with people and were holistic, but some had not always been updated in a timely manner when people’s needs changed. People were supported by staff who had received an induction period which included the completion of the Care Certificate. This helped to prepare them for their role. There was a lack of records available to evidence shadowing, competency assessments and spot checks and we have made a recommendation about this. People’s nutritional needs were met, and staff worked collaboratively with health and social care professionals to support people with their healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff empowered people to make own decisions about their care and support and consent was sought in line with legislation.
Care was very person-centred and promoted people’s dignity, privacy and human rights. People received kind and compassionate care from staff who understood their individual needs.
Care planning was focused on people’s individual needs and preferences and provided information about the tasks staff needed to perform at each visit and how the person liked these to be completed. Staff understood the importance of developing a strong bond with those they supported. People’s communication needs had been assessed and planned for. A complaints policy was in place although no complaints had been received. The registered manager understood the important of ensuring people had a comfortable and pain free death.
The registered manager had a clear vision for the direction of the service and a desire for people to have the best quality care and achieve the best possible outcomes. They were clearly committed to their role and had a clear understanding of people’s needs and of the service they managed. The care and support being provided helped to promote people’s quality of life and to achieve good outcomes for people. The provider and registered manager encouraged an open and honest culture. The registered manager evaluated the quality of support and sought feedback from people and staff and used this to improve the service. The leadership team engaged with a number of local forums and organisations to develop their knowledge, improve care for people using their service and the wider health and social care system.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 September 2020. The service was inspected in March 2022, but there was insufficient evidence to provide the service with a rating, therefore this is the first ratings inspection.
Why we inspected
This was a planned inspection as the service had not previously been rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Healing Touch Care Limited is a domiciliary care provider. At the time of this inspection one person received personal care support from the service. The service supported older people within their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe. Staff understood and followed guidance to enable them to recognise and address any safeguarding concerns about people.
Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. However, employment gaps needed to be explored more.
There were plans in place for foreseeable emergencies. Risks concerned with people’s health care and the environment were assessed and reduced as far as was practicable.
People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures.
Staff had the skills and qualities to deliver effective care and staff were supported by the training offered. People were supported with their nutritional needs when required.
People were treated with kindness and compassion. Staff were able to identify and discuss the importance of maintaining people’s respect and privacy at all times.
Staff felt supported by the registered manager and could visit the office to discuss any concerns. Staff were supported by training and supervisions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03 September 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.