We carried out a review of the data available to us about SOS Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SOS Care Services, you can give feedback on this service.
SOS Care Services is a community-based care provider that provides personal care to people living in their own homes. At the time of inspection five children were receiving a service and were in receipt of the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff had received training in safeguarding and knew the actions to take to keep people safe. There were recruitment processes in place and recruitment checks were carried out before staff were appointed. This ensured suitable staff were appointed to support people. People’s medicines were managed safely. Staff followed infection control guidance and had access to personal protective equipment.
Staff received induction training and the provider carried out competency checks to assess whether staff were working in line with best practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who knew them well. People’s individual needs were respected and staff supported people with dignity and respect.
People’s care and support was planned in partnership with them and risk assessments were regularly updated.
The provider carried out regular audits of the service to oversee the quality of the care provided. Staff had regular supervisions and competency checks to ensure they were providing care in line with best practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 15 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection for this newly registered service.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.