The Care Quality Commission
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Malling Health Primary Care Service Sandwell

Overall: Good read more about inspection ratings

Sandwell General Hospital, All Saints Way, West Bromwich, B71 4HJ (0121) 553 1831

Provided and run by:
Malling Health (UK) Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Malling Health Primary Care Service Sandwell on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Malling Health Primary Care Service Sandwell, you can give feedback on this service.

29 November 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Malling Health Primary Care Service Sandwell on 29 November 2022. This was part of our inspection programme and to provide a rating for the service.

At this inspection we found:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
  • The provider had implemented processes to keep patients and staff safe and had processes to escalate safeguarding concerns.
  • The provider routinely reviewed the effectiveness and appropriateness of the care it provided. The provider was aware that the service was not meeting the targets specified by its commissioners and they were acting to improve the quality of services.
  • Staff treated patients with compassion, kindness, dignity and respect.
  • Clinical rooms and waiting area space was limited and patients were not always able to access care in a timely manner. However, the provider had implemented processes to mitigate risk and prioritise patients and we found the provider was taking appropriate action to improve access including liaising with the NHS trust to improve facilities.
  • The service sought patient feedback, learnt from complaints and made improvements to safety and quality.
  • Leaders understood the challenges to improving high quality care and were working with the hospital trust to make necessary improvements to the service.

The areas where the provider should make improvements are:

  • To continue to work with the hospital trust to identify solutions that will enable them to effectively meet the increases in demand and offer more timely access.
  • To Improve oversight of staff training to ensure staff remain up to date with their required training.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services