Aesthetic Medispa Clinics Limited

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Aesthetic MediSpa Clinics Limited as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Aesthetic MediSpa Clinics Limited provides a range of non-surgical cosmetic interventions, for example dermal fillers and Botox for the face, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Risk to patients were assessed and well managed, including those relating to safeguarding.
• Information relating to patients was accurate and enabled staff to make appropriate treatment choices.
• There were monitoring processes in place to ensure safe and appropriate use of medicines.
• The service had systems to manage risk so that safety incidents were less likely to happen.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centred care.
• The service sought feedback from patients, which it acted on.
• There was a clear leadership structure in place and the culture of the service encouraged candour, openness and honesty.

There was one area where the provide could make improvements and should:

• Improve arrangements to manage the storage and disposal of sharps.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care