We carried out a review of the data available to us about Murray Healthcare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Murray Healthcare Services Ltd, you can give feedback on this service.
Murray Healthcare Ltd is a domiciliary care agency providing personal care for people in their own homes. At the time of the inspection, 10 people were being supported by the agency.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from potential risks of abuse. One person told us, “I feel so safe with the staff, I trust them completely. They are the best care staff ever.” Potential risks to people’s health and wellbeing were recognised, assessed and managed by staff. There were enough staff to ensure that people's needs were met safely. People received their medicines on time and were protected from the risk of infection by good infection control practice. Staff were open and honest about incidents meaning lessons could be learnt.
People's needs and choices were met in line with national guidance and best practice. People were supported by staff who had relevant training, skills and experience to care for them. People were able to have genuine choice with food and drink and cultural needs were respected during mealtimes. People were involved in decisions about their care and staff gained consent to care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity, kindness and respect and staff made time to support people to be involved in their care. People were treated with privacy and dignity and their independence was promoted. One person summed up their views of the service by telling us, “I could not wish for anyone better.”
People and their families were involved in developing care plans and the support given to them. People were supported by staff who understood and supported their communication needs. People were supported to maintain their hobbies and interests. The registered manager was proactive and responsive to any concerns raised.
People, staff and the registered manager described a culture which focussed on people and ensuring they received good person-centred care. One person told us, “This company are exceptionally good. [Name of registered manager] is my friend not my carer.” The registered manager spoke with people and their relatives about any concerns in an open and honest fashion. Staff had a clear understanding of their roles and responsibilities. People, their relatives and staff were involved in the improvement of the service. The provider was transparent, open and collaborative with external agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8th July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on their registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.