Archived: MYA Cosmetic Surgery Limited (Nottingham)

Updated 16 July 2015

MYA Cosmetic Surgery Limited (Nottingham) provides pre operative and post operative consultations at the clinic for patients wishing to under cosmetic surgery procedures.  However all procedures were undertaken in private hospitals and not at the MYA Cosmetic clinic. The surgeons were independent contractors to MYA Cosmetic Surgery Limited.

The clinic offered adult patients access to a range of procedures including breast augmentations and reductions, surgery to reshape the nose, and laser liposuctions.

MYA Nottingham was registered for the following regulated activities; diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury.

The clinic had a registered manager and four additional members of staff. The clinic had a manager who was the patient coordinator and responsible for ongoing communication with service users. There was an administrator/receptionist, a full-time registered nurse and a junior patient coordinator. The purpose of our inspection was to asses if suitable actions had been taken to address the findings of our visit in April 2014.

Our previous inspection in April 2014 found there were not enough nurses available to deliver care when it was needed to carry on the regulated activity; staff were not supported and did not have access to appropriate training in relation to their responsibilities and to enable them to deliver care and treatment safely; did not maintain accurate and complete patient records meaning some information about patients was missing.

In addition our previous inspection found that the provider did not inform the Care Quality Commission (CQC) of any incidents that impacted on the care and treatment of patients.

During our inspection we spoke to the registered manager, the clinic manager/patient coordinator, the nurse, and the receptionist. We looked at six patient records, three staff files, audits, and the incident folder. We also spoke to five patients, all at various stages of their procedures.

Updated 16 July 2015

The purpose of this inspection was to check that the provider had taken the necessary steps to address the compliance actions identified on our previous inspection.

We found that the required improvements had been made to the reporting system and that the culture for reporting and learning from incidents had improved.  There were processes in place to notify relevant bodies such as CQC of incidents that affected patient safety or treatment.

The clinic had made changes to staffing and employed a full time nurse to provide adequate cover. 

Records were secure and complete including electronic copies on the electronic patient record system. One consultant’s written notes that were not easy to read. We raised this with the manager at the time of our visit.

Staff were supported and received regular supervisions and appraisals. There were induction programmes and staff competency frameworks in place. Mandatory training had been completed for all staff including those still in their first six months of employment. There was role specific training for staff which 50% of staff had completed.

Patients were positive about the service they had received. Patients told us they had a choice of consultants and locations for surgery and the clinic demonstrated flexibility in meetings the needs of patients in terms of appointments.