CRT - Rotherham Home Care

Updated 10 May 2022

The inspection http://crmlive/epublicsector_oui_enu/images/oui_icons/cqc-expand-icon.png

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because we needed to be sure the manager would be in the office to support the inspection.

Inspection activity started on 6 April 2022 and ended on 19 April 2022. We visited the office location on 7 April 2022 and made telephone calls to people using the service, their relatives and staff after this visit.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager, five members of staff and ten people using the service or their relatives.

We reviewed a range of records. This included six people’s care records. We looked at four staff files. We reviewed a variety of records relating to the management of the service, including audits, policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 10 May 2022

About the service

Care Relief Team – Rotherham is a domiciliary care agency providing support for people in their own homes. The service was supporting around 150 people at the time of the inspection.

People’s experience of using this service and what we found.

People spoke highly of the staff who offered support to them. They told us staff were kind, caring, helpful and patient. Staff notified relatives groceries were running low or would stop off at the shops if people asked them to. One person’s relative told us staff treated their relative like an individual person.

The registered manager and members of senior staff carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement. The staff we spoke with told us the management team were accessible and supportive.

Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits. People using the service told us staff managed their medicines well.

The provider took steps to involve people in their care, and we saw evidence of this within people’s care records. One person said: “When I first had carers, I did meet with the office staff to talk about what care I needed and everything I asked for has been agreed. I’m very happy with it.”

Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented.

People told us they felt safe when receiving care, and said they felt confident to raise concerns. Where concerns had been raised, the provider had conducted appropriate investigations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection in line with CQC’s inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.