We carried out a review of the data available to us about Caring Bird Consultancy LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caring Bird Consultancy LTD, you can give feedback on this service.
Caring Bird Consultancy LTD is a domiciliary care service which provides personal care to people in their own homes. At the time of our inspection there were 25 people using the service.
Not everyone who used the service received the regulated activity of personal care. CQC can only inspect where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided. There were 22 people receiving personal care at the time of this inspection.
People’s experience of using this service and what we found
People were happy with the care they received. They told us they felt safe when receiving care from the service. People’s care visits took place at consistent times, to suit their preferences. There were systems in place to ensure people’s medicines were managed safely and people were protected from the risk of infection. Staff knew how to safeguard people from the risk of abuse and risks to people were assessed and mitigated.
Before people started using the service, their needs and preferences were assessed, to ensure the service could provide the level of care each person wanted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were supported by staff who received training to ensure they had the right knowledge and skills to support people effectively.
People were treated well by staff who were kind and caring. The service had measures in place to support people to feel comfortable with staff. Everyone we spoke with provided positive feedback about how friendly and caring the staff were. One relative commented, “They are all exceptional carers. [My relative] is always so happy to see them. The carers chat with my relative and make them laugh and smile; that is what [my relative] needs and enjoys.”
People received personalised care that was responsive to their needs. People told us their preferences were respected and the staff knew them well. People felt able to raise any issues or concerns with the staff if they needed to. The provider had a suitable system in place to manage and act on any complaints.
The service had an open, positive culture. There were suitable systems in place to monitor the quality and safety of the care provided. The registered manager regularly sought feedback from people and their relatives to ensure the service was tailored to their needs and preferences. Staff were well supported by the registered manager. Everyone we spoke with told us they would recommend the service as it delivered good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 July 2020 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.