- Care home
Woodbridge House
Assessment report published 3 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 21 January and 1 February 2026. Woodbridge House is a residential care home providing support a maximum of 10 adults of all ages, with a learning disability or autistic people. Some people were also living with dementia or physical disabilities. At the time of our inspection there were 9 people living at the service.
‘Right support, right care, right culture’ (RSRCRC) is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We follow this guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found that people were supported to receive safe support from a consistent staff team who knew them well and understood risks and how to support people positively. Staff understood their safeguarding responsibilities and told us they were confident to raise concerns internally or externally if needed. Staff had a good understanding of how to support people with health risks including choking risks, constipation risks, and supporting people to transfer safely. People received their medicines safely.
Staff understood consent and were passionate about ensuring people had choice and control of their lives. When people’s needs changed staff supported them to access health and care professionals to enable them to receive joined up care. Staff maintained a culture where people were prioritised, respected and supported to lead fulfilling lives.
People and their relatives told us staff received kind, compassionate empowering care and support. People were treated as individuals and supported to do what was important to them.
Leadership was strong, visible and compassionate. There was a robust governance system in place to review the quality of service and make improvements. The culture of the service was positive and promoted good outcomes for people. There were systems in place to ensure that learning was implemented and shared with staff through staff meetings and handovers. Staff knew people well and understood how to support them in the most positive way.
The provider was previously in breach of the legal regulations in relation to good governance, safe care and treatment, and failing to notify the CQC of important events. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
People's experience of this service
People and relatives consistently told us they felt Woodbridge House was a safe, welcoming and family orientated home where staff knew people well and treated them with kindness and respect. Relatives described staff as “amazing”, “brilliant” and “caring and loving”, and said people were supported by a stable core team who understood their individual needs, preferences and communication styles. People appeared relaxed in staff presence, approaching staff for reassurance, chats or support, and were seen engaging in daily routines and activities with staff they trusted. Relatives shared with us their confidence in the staff supporting their loved ones. A relative told us, “You can tell if things happen organically and when you’re not there.” Other comments from relatives included, “They’re always trying to do what’s right for the individual person. In an environment like that there may always be some more independent than other people and some that need more support. They’re not treated the same because they’re not all the same” , “I would recommend them to anyone with a loved one” and “I always speak to [person’s name] about staff at the home and he’s got a really good relationship with all of them, they’re a good team.”