Rosebank Lodge

Updated 27 October 2025

This assessment took place between 30 October and 10 November 2025.

This service is a care home providing accommodation and personal care to adults with a learning disability and/or autistic people. At the time of our assessment there were 8 people living at the care home.

We undertook this assessment to follow up on multiple breaches of regulation identified at their previous assessment and review their previous rating of requires improvement (published 2nd February 2025). The provider had previously breached regulations in relation to how they managed safeguarding, restrictive interventions as a last resort, risk, staff training and support, medicines, and governance.

This assessment was conducted by 2 adult social care inspectors and was unannounced. We reviewed 19 quality statements included in the 4 key questions, Is the service safe, effective responsive, and well-led? For those key questions not inspected or where we did not review all the quality statements associated with them, we used the ratings awarded at their last inspection to calculate the overall rating.

We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

At this assessment, we found the provider had made improvements and was no longer in breach of regulations. Based on these findings the services overall rating has been changed from requires improvement to good.

The service is now safe. The service was working within the principles of the Mental Capacity Act (MCA) 2005. People could now move freely around the care home and spent their time as they wished, with no unnecessary restrictions. Information about risks to people’s safety had improved and was better managed. Staff had more detailed information about how to reduce assessed risk and keep people safe. The care homes interior including most communal areas had been redecorated and a well-equipped sensory room added. This made the care home a far more comfortable and ‘learning disability/autism friendly’ place for people to live. Managers ensured staff now received all the relevant training, supervision and support they required to meet people’s needs. Medicines were now well-managed and people continued to receive their prescribed medicines as and when they should. People were now given support to plan for important life changes, so they could make informed decisions about their future, including at the end of their life.

The service is now well-managed. The provider had recruited a new permanent management team which included a suitably skilled, knowledgeable and experienced service manager, deputy and head of area manager. These managers were visible in the care home and had brought some much-needed stability to the service. Governance systems were now operated more effectively and were routinely used to check the safety and quality of the care and support people using the service received. The service now had a much better culture of continuous learning and improvement.

People continued to be treated with kindness and compassion. Systems were in place to protect people from risk of abuse. Staff made sure people understood their care to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity. There were enough staff to meet people’s needs. The provider continued to undertake checks to make sure staff they recruited were suitable. Infection risks were managed well and staff followed current best practice. The environment was clean and well-maintained.

Managers and staff had a shared vision and culture based on listening, learning and trust. Staff were valued by the managers who helped them develop in their roles and supported them with their wellbeing. People and staff could raise concerns in confidence, and these were listened to and acted on. Managers investigated incidents and complaints thoroughly. The provider understood their duty to collaborate and work in partnership with relevant external health and social care professionals and bodies.

Updated 27 October 2025

We received face-to-face and email feedback about the care home from 2 people who lived there and 2 relatives. We also spoke with various managers and staff who worked there including, the services new manager, deputy, head of area, and 3 care workers.

People told us they were happy with the care and support they or their relative received at the care home. People felt safe living there and described the staff as caring and kind. One person said, “I like living here. I like the staff who look after me.” A relative added, “I am generally happy with the home. I feel my [family member] is content and safe there. The care they receive from staff is very good and they are always kind to him. People seem a lot calmer and more relaxed since the new managers started. The new sensory room being set up and having more staff around to drive the homes vehicles and take people out to enjoy activities in the local community has really helped.”

We observed staff treat people with kindness and compassion throughout our inspection. The atmosphere in the care home remained relaxed and calm throughout our assessment. People’s safety was prioritised. Managers and staff knew how to protect people from abuse or harm and minimise the use of restrictive interventions and only as a last resort. People spoke positively about the new management team and the stabilising influence they had on the service. People told us the service was now well-led. They said the new managers were approachable, listened to what they had to say and proactive when it came to making changes that were needed to improve the service.

Some people could not directly tell us about their experiences of living in the care home, so we used a structured observation tool to assess whether they received safe, good quality care. This approach showed people were included and listened to and staff consistently interacted positively with them.