Human Support Group Limited - Foundry Wharf

Human Support Group Limited – Foundry Wharf provides personal care and support for up to 130 people living in one or two bedroom flats located close to St Helen’s town centre. The service provides support to people over the age of 55. At the time of our inspection there were 48 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvements were needed by the provider to monitor the quality and performance of the service and ensure best practice in relation rota management and staff deployment were followed.

People received their medicines when needed. Risk to people were identified and where possible minimised. Safe recruitment procedures were in place. Systems were in place for infection prevention and control.

People had access to health care professionals and were supported by staff to make appointments. Where required, people were supported and encouraged with their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke positively about the support they received from the majority of the staff team. Staff received training for their role and were aware of people’s lifestyle choices.

People’s needs and wishes were recorded in their own individual care plans. People had access to the services complaints procedures.

People had the opportunity to give feedback to the provider about the service they received. The service worked with other agencies to identify and address areas of improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 April 2021 and this is the first inspection.

The last rating for the service at the previous premises was good, published on 7 April 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made two recommendations about rota and monitoring quality performance. Please see the safe and well-led sections of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.