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Hamilton's Residential Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 14 March 2019

About the service:

Hamilton's Residential Home is a care home that was providing personal care and accommodation to 17 people at the time of the inspection. Most of the people using the service were older people living with dementia.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

People and their relatives told us that they felt safe living at the service. One relative told us, “I feel [my relative] is much safer here, I wouldn’t go on holiday when they were in the other home but here, I haven’t got any worries.” People were protected from risks and their health conditions were monitored to ensure that they remained well and signs of illness. People’s medicines were administered as prescribed. If people needed to see a health and social care professional such as a GP they were supported to do so.

Staff knew people well and people had a say in their care. When people were not able to make decisions for themselves staff followed appropriate guidance to ensure that decisions were made in the person’s best interests. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Where possible people were encouraged to maintain their independence and do things for themselves. People were treated with respect and their privacy was maintained.

There was a pleasant atmosphere at the service. People told us that they were happy, and that staff were kind and caring. People were engaged in activities when we visited such as listening to music, playing instruments and doing puzzles. Relatives were free to visit people when they chose to do so.

The service was clean, and people were kept safe from the risk of infection. The building was suitable for people’s needs although some areas were tired and would benefit from re-decoration. Where people needed support to eat and drink safely this was provided. People were encouraged to eat and drink and where needed their weight and hydration were monitored.

People and their relatives told us that the service was very responsive when they raised issues and acted upon concerns. Staff learnt from incidents and when things went wrong action was taken. This meant that people were protected from concerns re-occurring.

The service was well-led. People and their relatives were positive about the registered manager and the provider and said that they knew them well. The registered manager carried out the appropriate checks to ensure that the quality of the service was maintained.

Staff had the skills, learning and training they needed to support people. Staff were recruited safely and were happy working at the service and felt well supported.

Rating at last inspection:

At the last inspection on 28 March 2018 the service was rated as Requires Improvement.

Why we inspected:

This inspection was a scheduled inspection based on previous rating.

Follow up:

The performance of this service will continue to be monitored and we will visit the service again in the future to check if they are changes to the quality of the service.

Inspection areas



Updated 14 March 2019

The service was safe

Details are in our Safe findings below.



Updated 14 March 2019

The service was effective

Details are in our Effective findings below.



Updated 14 March 2019

The service was caring

Details are in our Caring findings below.



Updated 14 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 14 March 2019

The service was well-led

Details are in our Well-Led findings below.