Signature Clinic - Manchester Also known as Rochdale Clinic

Updated 22 May 2025

Signature Clinic - Manchester is operated by Signature Medical Limited. The clinic offers cosmetic surgery treatments for private fee-paying adults over 18 years old. The main cosmetic procedures offered are blepharoplasty and gynaecomastia. We commenced a responsive assessment on 29 October 2024 because of concerns we received from people who used the service. We carried out an unannounced inspection on 19 and 20 November 2024. During the inspection, we spoke with staff, leaders, people who use the service and service partners. We looked at care records, policies and other documents relating to the service. Our rating for Signature Clinic - Manchester stayed the same. We rated it as requires improvement. We identified regulatory breaches relating to infection, prevention and control, listening to and involving others and governance processes, where we have told the service it needs to make improvements. We found the service did not have effective systems to identify or prevent surgical site infections. The service also used benchtop sterilisers for surgical instruments on site, which was not in line with national guidelines. The service did not have effective systems for managing people’s complaints or around gathering feedback about people’s experiences. The service did not have an effective process for carrying out checks on company directors, in line with regulatory requirements for fit and proper persons; directors. However, we also found areas of good practice. The service had enough suitably trained staff. Staff protected people from abuse and managed incidents and medicines well. Staff assessed people’s health needs, gained their consent and worked well together as a team. Most people experienced positive outcomes following surgery. Staff treated people with compassion, kindness and respect. People could access the service when they needed it. Leaders understood the key risks to the service and promoted a positive work culture.

Updated 25 October 2024

The main service provided at the Signature Clinic - Manchester was surgery. We commenced a responsive assessment on 29 October 2024 because of concerns we received from people who used the service. We carried out an unannounced inspection on 19 and 20 November 2024. During the inspection, we spoke with staff, leaders, people who use the service and service partners. We looked at care records, policies and other documents relating to the service.

Our overall rating for surgery stayed the same. We rated surgery as requires improvement.

We identified regulatory breaches relating to infection, prevention and control, listening to and involving others and governance processes, where we have told the service it needs to make improvements.

We found the service did not have effective systems to identify or prevent surgical site infections. The service also used benchtop sterilisers for surgical instruments on site, which was not in line with national guidelines.

The service did not have effective systems for managing people’s complaints or around gathering feedback about people’s experiences. The service did not have an effective process for carrying out checks on company directors, in line with regulatory requirements for fit and proper persons; directors.

However, we also found areas of good practice.

The service had enough suitably trained staff. Staff protected people from abuse and managed incidents and medicines well. Staff assessed people’s risks and health needs, gained their consent and worked well together as a team. Most people experienced positive outcomes following surgery.

Staff treated people with compassion, kindness and respect. People could access the service when they needed it, in a way that promoted equality and protected their rights. Leaders understood the key risks to the service and had plans to make improvements. Leaders promoted a positive work culture based on equality, diversity and inclusion.