We carried out a review of the data available to us about Mellor Nook Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mellor Nook Residential Care Home, you can give feedback on this service.
Mellor Nook Residential Care Home is a residential care home providing personal care to up to 15 people. The service provides support to older people and at the time of our inspection there were 13 people using the service.
The home is located in the small town of Mellor in Stockport and provides care and accommodation for people. There are a variety of communal areas including lounge and dining areas, garden and shared bathrooms. Bedrooms are situated on the ground floor and first floor of the home with access between floors via a stair lift and staircase. Most bedrooms are single occupancy and some have an en-suite toilet.
People’s experience of using this service and what we found
People were well cared for and felt safe at the home. There were systems in place to ensure appropriate checks of the environment were completed. There were a variety of individual and generic risk assessments which guided staff on how to reduce risk as much as possible. The home was clean and tidy and people told us they were comfortable and happy at the home. There were enough staff to meet people’s needs and staff had been recruited following safer recruitment practices. The registered managers were committed to learning lessons and driving improvement in the home and analysed any incidents and accidents for themes and took steps to reduce future risk.
People’s needs and risks were assessed and staff knew people well. Staff would seek health care input for people as needed. People were supported to have a healthy diet and staff knew what people liked to eat and drink. Staff had the training and support they needed to care for people living at the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who knew them well. People’s privacy and dignity was respected and staff supported people to be involved and make decisions about their daily lives. People were encouraged and supported to be as independent as possible.
People’s care was person-centred and staff had a very good understanding of people’s needs, likes and dislikes. People were encouraged to stay involved with things that were important to them, contact with families was actively encouraged and a range of activities available to promote people’s wellbeing. The home had completed an accredited training programme regarding the end of life and staff had a good understanding of how to support people and their families in this area.
The registered managers were responsive to feedback and actively sought the views of people, families and visiting professionals to help drive improvement in the home. Staff felt well supported and encouraged to develop in their roles and there were good community links and relationships. The two registered managers’ skill and knowledge worked to complement each other and drive good quality care for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good (published 10 September 2018).
Why we inspected
This was a planned inspection of this newly registered service under the current provider registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.