• Dentist
  • Dentist

Gunn Dental Care

Bramhope Medical Centre, Tredgold Crescent, Leeds, West Yorkshire, LS16 9BR (0113) 395 3000

Provided and run by:
Gunn Dental Care

All Inspections

2 August 2023

During a routine inspection

We carried out this announced comprehensive inspection on 2 August 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice should implement antimicrobial prescribing audits in line with guidance from the College of General Dentistry.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Gunn Dental Care is in the Bramhope area of Leeds and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available at the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 3 dental nurses, 2 dental hygienists, 1 receptionist and 2 practice managers. The practice has 2 treatment rooms, both of which are on the ground floor.

During the inspection we spoke with 1 dentist, 3 dental nurses, 1 receptionist and 1 practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday: from 9am to 5pm, Tuesday and Wednesday: from 9am to 6:30pm, Thursday: from 8am to 4pm, Friday: from 9am to 4:30pm

There were areas where the provider could make improvements. They should:

  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.

7 July 2016

During a routine inspection

We carried out an announced comprehensive inspection on 7 July 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Gunn Dental Care is situated in the village of Bramhope near Leeds, West Yorkshire. It offers private dental treatments to patients of all ages but also offers. The services include preventative advice and treatment, routine restorative dental care and dental implants. Conscious sedation is also provided by a consultant from the local hospital.

The practice is located within a medical centre. It has two surgeries, a decontamination room, one waiting area and a reception area. All facilities are on the ground floor. There are accessible toilet facilities on the ground floor of the premises. The practice is about to undergo refurbishment of the waiting and reception area to enhance the appearance and make it more spacious.

There are two dentists, a dental hygiene therapist, a dental hygienist, four dental nurses and a receptionist.

The opening hours are Monday from 9-00am to 5-00pm, Tuesday and Wednesday from 9-00am to 6-30pm, Thursday from 8-00am to 4-00pm and Friday from 9-00am to 4-30pm.

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

During the inspection we received feedback from 44 patients. The patients were positive about the care and treatment they received at the practice. Comments included that staff were friendly, professional and caring. Patients also commented that all treatment is discussed fully and all options are given.

Our key findings were:

  • The practice appeared clean and hygienic.
  • The practice had systems in place to assess and manage risks to patients and staff including infection prevention, control and health and safety and the management of medical emergencies.
  • Staff were qualified and had received training appropriate to their roles.
  • Dental care records were detailed and showed that treatment was planned in line with current best practice guidelines.
  • Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
  • Patients were involved in making decisions about their treatment and were given clear explanations about their proposed treatment including costs, benefits and risks.
  • We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • Patients were able to make routine and emergency appointments when needed.
  • There were clearly defined leadership roles within the practice.